Shipping
Please read the following carefully before placing your order as it applies to our shipping.
We are committed to providing you with a seamless shopping experience and ensuring that your order reaches you in a timely manner.
Order Processing:
Once you place an order, we will process it within 3-5 business days. Business days exclude weekends and public holidays.
Order processing involves verification of payment, order details, and product availability.
In case of any issues or delays with your order, we will contact you via our email contact@africannaturalstore.com.
Shipping Methods and Carriers:
We offer various shipping methods depending on the destination and the nature of the products being shipped.
The available shipping methods and carriers will be displayed during the checkout process.
Shipping Costs:
The shipping costs for your order will be calculated based on the destination, shipping method, and the weight or dimensions of the products. This costs will be displayed at the point of checkout before you finalize your order.
Shipment Tracking:
Once your order is shipped, we will provide you with a tracking number and instructions on how to track your shipment.
You can use the tracking number on the respective carrier's website or our order tracking page to monitor the progress of your shipment.
International Shipping:
We currently support only shipping within the USA. All policies regarding international shipping to select countries will be updated here when available.
Undeliverable Packages:
In the event that a package is undeliverable due to incorrect address information provided by the customer or other reasons beyond our control, the customer will be responsible for any additional shipping charges incurred for reshipment.
If the package is undeliverable and returned to us, we will contact you to arrange for reshipment or provide a refund as per our return policy.
Order Tracking and Support:
For any questions or concerns regarding your order, shipment, or tracking information, please contact our customer support team. You can reach us through contact@africannaturalstore.com and we will reply at our earliest convenience.
We advise that you visit this page periodically for any updates or modifications to the policy.
Thank you for choosing our store. We look forward to serving you!