Frequently Asked Questions (FAQ)
Contacting Customer Support
Q: How can I reach African Natural's customer support?
A: You can contact us through the following channels:
- Email: contact@africannatural.com
- Phone: +1 678-720-2672, +1 678-720-2796, +1 678-720-3832
- Instagram Direct Message: @africannaturalusa
- Facebook: African Natural Store
Ordering and Delivery
Q: What is the estimated delivery timeframe?
A: Our estimated delivery timeframe is between 4-7 business days.
Q: Do you deliver to all states in the U.S.?
A: Yes, we offer doorstep delivery services to all states across the United States.
Q: How do I place an order?
A: Browse our product categories, add desired items to your cart, and proceed to checkout. You can create an account for a personalized experience or checkout as a guest.
Returns and Refunds
Q: How do I handle a return?
A: For information on returns, please visit our Return & Refund Policy.
Q: What is your return policy?
A: Products may be returned if they are damaged upon arrival, if the wrong product was delivered, or if the product is expired. Return requests must be submitted within 7 days of purchase. Exceptions apply for non-returnable items unless they meet these conditions.
Q: How do I initiate a return or request a refund?
A: You can request a return via your buyer portal. Be sure to upload at least two images showing the product’s condition and specify whether you prefer a cash refund or a product replacement. We will review your request and advise you on the next steps.
Products and Authenticity
Q: What kind of products can I buy on the platform?
A: African Natural offers a wide range of products, including homegrown foods, local spices, natural beauty products, handmade fashion items, art and crafts, leather goods, home and garden items, and kitchen and dining products.
Q: Are your products all-natural?
A: While we strive to source products with natural ingredients, not all products may be 100% natural. We recommend checking individual product descriptions for specific details.
Q: Where are your products sourced from?
A: Our products are sourced directly from trusted manufacters and suppliers across Africa, ensuring authenticity and quality in every item.
Payment and Security
Q: What payment methods are accepted?
A: We accept major credit and debit cards and select digital payment methods. All transactions are secured using advanced encryption technology.
Q: Is my payment information secure?
A: Yes, we use industry-standard security measures to protect your personal and financial information during every transaction.
Account Management
Q: Do I need to create an account to shop with African Natural?
A: While creating an account enhances your shopping experience and allows you to track orders and manage preferences, you can also check out as a guest.
Q: How can I update my account information?
A: Log in to your account and navigate to the account settings to update your personal information, address, or payment details.
Shipping Information
Q: What shipping options do you offer?
A: We offer standard and expedited shipping. Shipping options and fees are calculated at checkout based on your location.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email so you can monitor its progress.
Q: Do you ship internationally?
A: At this time, we primarily serve customers within the United States. Please check our Shipping Policy page for more details.
Promotions and Discounts
Q: How do I apply a promo code?
A: Promo codes can be entered at checkout. Simply type in your code in the designated field and click "Apply" to see your discount.
Q: Can I use multiple promo codes on one order?
A: Only one promo code can be applied per order unless otherwise specified in the promotion’s terms.